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Trip Leader (Kaer Taker)

Location

Portugal, Spain (Mallorca), Italy (Dolomites), and Morocco.

Type

Freelance

About Kaer:
Kaer is a human growth-driven brand on a mission to connect people and create elevating social experiences that make people feel better about themselves. Our vision is to spearhead a global shift in the approach to well-being, crafting an inclusive community that feels empowered, connected, and enriched.

Position Overview:
We are looking for dedicated Trip Leaders, also known as Kaer Takers, to join our dynamic team. As a Trip Leader, you will share your passion for travel, life, and your region with guests on their transformational travel experiences, ensuring we deliver lifetime experiences.
You will manage all operational logistics of our retreats, ensuring every detail is perfectly executed. From start to finish, you will be on hand to help whenever needed, delivering exceptional service and ensuring that we exceed all expectations. You’ll create meaningful and lasting emotional connections between guests and their trip experience, reinforcing the relevant brand values.


Key Responsibilities:
- Be the face of the brand, meeting and greeting facilitators and guests upon arrival.
- Ensure all logistics are finalized and operated seamlessly.
- Maintain a close working partnership with facilitators, ensuring alignment on schedules and activities.
- Work with hotel staff and other suppliers (transport, activity providers, restaurants, venues, etc.) to resolve guest issues and ensure all arrangements are in place for the trip schedule.
- Work behind the scenes to ensure the next day is planned to perfection, giving the host the space and freedom to deliver their programming without worrying about guest services or logistics.
- Be completely present for each full day of the trip and be available 24/7 for any support needed.

Requirements:
- Emotionally intelligent, engaging, and empathetic.
- Highly organized with an eye for detail.
- Experience in a customer-facing or hospitality role.
- Confident communicator who can lead a group with interpersonal skills to connect with all guests individually.
- Ability to remain calm under pressure and work independently.
- Strong leadership skills and the ability to build effective relationships and resolve issues.
- Ability to prioritize and make decisions.
- Ability to connect guests, yourself, and the experience, bonding with a group of strangers very quickly.
- Affinity for wellness, travel, and well-being.
- Experience in group travel or retreat guidance is a plus.


What We Offer:
- An opportunity to grow with a vibrant and innovative start-up.
- Flexible working conditions.
- A supportive and collaborative team environment.
- The chance to make a real impact and contribute to a well-being movement.
- Explore amazing locations and meet new people from all over the world.
- Build lasting friendships and contribute to the transformative journey of our guests.
- Participate in group activities and be part of memorable experiences.


How to Apply:
If you are ready to join a purpose-driven brand and make a difference in the world of well-being, we’d love to hear from you! Please send your resume and a brief cover letter explaining why you are the perfect fit for this role to Barbara@kaer.co

Join us in making the world a more connected, empowered, and enriched place. #TakeKaer